The New Trend: Bio-Hospitality
Guests no longer want just a room. They want an experience that understands their unique biology and optimizes their wellness during and after their stay.
Understand Their Biology
Before arrival, Mona learns each guest's circadian rhythm, dietary needs, stress patterns, and wellness goals to prepare a personalized experience.
- Sleep optimization preferences
- Dietary restrictions & nutrition
- Stress & recovery needs
Personalize Their Stay
From room temperature to spa treatments, Mona coordinates with hotel services to deliver a biology-aligned experience that feels magical.
- Circadian lighting schedules
- Personalized minibar & dining
- Curated wellness activities
Long-Tail Support
The relationship doesn't end at checkout. Mona continues supporting guests as they transition back home, keeping them aligned and connected to your brand.
- Post-stay wellness check-ins
- Transition support protocols
- Loyalty through ongoing care
The Bio-Hospitality Guest Journey
From booking to long after checkout
Pre-Arrival
Mona learns guest biology, preferences, and wellness goals
Check-In
Room pre-configured: lighting, temperature, amenities aligned
During Stay
24/7 AI concierge for wellness recommendations and support
Check-Out
Transition protocol prepared for return to daily life
Post-Stay
Ongoing wellness support keeps guests aligned and loyal
The Complete Guest Experience
Every touchpoint is an opportunity to delight. Here's how Mona transforms the entire guest journey.
Pre-Stay Experience
From booking to arrival
Wellness Intake
Upon booking, guests receive a personalized wellness questionnaire covering sleep patterns, dietary preferences, stress triggers, and health goals.
Circadian Profiling
Mona analyzes travel itinerary and home timezone to predict jet lag patterns and prepare circadian realignment protocols.
Room Pre-Configuration
Based on guest biology, the room is prepared: lighting schedules set, minibar stocked with preferred items, pillow firmness selected.
Spa & Dining Recommendations
Personalized spa treatment and restaurant recommendations are prepared based on guest preferences and wellness goals.
Activity Curation
Local wellness activities like yoga classes, hiking trails, and meditation sessions are curated based on guest interests and fitness level.
Welcome Message
A personalized welcome message from Mona awaits, introducing the guest to their biology-aligned stay experience.
During Stay Experience
24/7 personalized wellness support
Morning Rituals
Wake-up lighting gradually brightens to match natural sunrise. Mona suggests morning activities based on sleep quality and daily schedule.
Real-Time Recommendations
Throughout the day, Mona provides contextual suggestions like hydration reminders, meal timing, and activity breaks based on guest biology.
Stress Detection
If a guest seems stressed (late meetings, travel delays), Mona proactively offers calming recommendations: spa availability, breathing exercises, room service.
Dining Optimization
Meal recommendations consider time of day, upcoming activities, and guest's nutritional needs. Anti-inflammatory options for recovery days, energizing meals before activities.
Sleep Preparation
Evening protocols include dimming lights, suggesting wind-down activities, and preparing the room for optimal sleep with temperature, blackout, and white noise adjustments.
Instant Support
Any wellness question gets an instant, personalized response from Mona, 24/7.
Post-Stay Experience
The long-tail of loyalty
Transition Protocol
Mona provides a personalized transition plan for returning home including jet lag recovery, sleep schedule adjustment, and re-entry tips.
Week 1 Check-Ins
Daily wellness check-ins during the first week home. How's your sleep? Energy levels? Mona helps guests maintain the wellness gains from their stay.
Week 2 Support
Continued support with decreasing frequency. Personalized tips based on how the guest is adjusting back to their routine.
Recipe Sharing
Loved a dish from the hotel restaurant? Mona shares the recipe so guests can recreate the experience at home.
Spa at Home
Recommendations for at-home spa treatments and products that mirror what guests enjoyed during their stay.
Loyalty & Return
When guests are ready to book again, Mona remembers everything including preferences, what worked, and what to try next, making each return visit even better.
Mona: Your 24/7 Guest Concierge
Mona sits ahead of your guest services team, handling wellness inquiries instantly while seamlessly escalating to human staff when needed. Guests feel cared for around the clock.
- Instant response to guest wellness questions
- Personalized spa and dining recommendations
- Sleep optimization and circadian support
- Reduces front desk load by 40%
- White-labeled to your hotel brand
Sample Guest Interactions
The Long-Tail: Loyalty Through Ongoing Care
Most hotels lose touch after checkout. With Mona, you stay connected, supporting guests as they transition home and building loyalty that drives repeat bookings.
Post-Stay Support
- Transition protocols for jet lag recovery
- Continued wellness check-ins for 2 weeks
- Personalized tips based on stay data
- Recipes from hotel dining they enjoyed
- Spa treatment recommendations for home
Retention Metrics
Your Wellness Concierge in Their Pocket
Guests access their personalized wellness dashboard directly from their phone. From circadian rhythm tracking to spa bookings and dining recommendations, everything is tailored to their unique biology.
- Circadian Rhythm SyncRoom lighting and temperature auto-adjust to their sleep schedule
- Personalized DiningMenu recommendations based on their dietary needs and wellness goals
- 24/7 AI ConciergeInstant answers to wellness questions, spa bookings, and activity suggestions
Control Guest Happiness from Your Desktop
Your team gets a powerful dashboard to monitor guest wellness scores, spa bookings, satisfaction metrics, and personalized recommendations, all in real-time.
Guest Profiles
Complete wellness profiles with preferences, dietary needs, and circadian data
Real-Time Metrics
Track satisfaction scores, spa utilization, and wellness engagement live
Retention Analytics
Measure post-stay engagement and predict repeat bookings
Backed by World-Class Hospitality Medicine Experts
Our protocols are developed and continuously refined by leading physicians, sleep scientists, and wellness practitioners who specialize in travel medicine and hospitality wellness.
Sleep Medicine Specialists
Board-certified sleep physicians who design circadian protocols for jet lag recovery and optimal rest
Functional Medicine MDs
Physicians who integrate nutrition, stress management, and personalized wellness into guest experiences
Spa & Wellness Directors
Industry veterans who ensure every recommendation aligns with luxury hospitality standards
Every Guest Interaction Makes Mona Smarter
Guest feedback flows directly to our expert council, who refine protocols and recommendations. Your hotel benefits from insights across our entire network.
Guest Interaction
Guests engage with Mona through check-ins, questions, and feedback during and after their stay
Data Collection
Anonymized patterns are aggregated: what works, what guests love, where they need more support
Expert Review
Our wellness council analyzes trends and updates protocols based on real guest outcomes
Protocol Update
Improved recommendations flow back to your hotel, making every future guest experience better